Privacy Policy

1. Information We Collect

We may collect personal information you voluntarily provide to us, including:

• Name

• Email address

• Phone number

• Mailing address

• Service location details

• Any other information you submit through our contact forms, service requests, or emails

 

We may also collect non-personal information automatically through cookies or other tracking technologies, including:

• Browser type and version

• Pages visited on our site

• IP address and time of access

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2. How We Use Your Information

We use your information to:

• Provide and schedule HVAC services

• Communicate with you about your service requests

• Respond to inquiries and provide customer support

• Improve our website and service offerings

• Send occasional updates or promotions (only with your permission)

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3. Sharing Your Information

We do not sell, rent or transfer your personal information to any third parties for marketing or promotional purposes. We may share your information only:

• With service providers or subcontractors strictly for the purpose of fulfilling your HVAC service

• When required by law or to protect our rights and the safety of others

• With your explicit consent

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4. Your Rights Under California Law

If you are a California resident, you may have additional rights under the California Consumer Privacy Act (CCPA):

• The right to know what personal information we collect and how we use it

• The right to request deletion of your personal information

• The right to opt-out of the sale of your information (we do not sell your information)

• The right to non-discrimination for exercising your privacy rights

To exercise your rights, contact us at: CustomerContact@DSMhvacSolutions.com

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5. Security

We take reasonable measures to protect your information from unauthorized access, disclosure, or loss. However, no method of transmission over the internet is 100% secure.

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6. Cookies

We may use cookies to enhance your browsing experience. You can adjust your browser settings to refuse cookies or alert you when cookies are being sent.

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7. Third-Party Links

Our website may contain links to other websites. We are not responsible for the privacy practices or content of those third-party sites.

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8. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be posted on our website with the effective date listed above.

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9. Texting

By providing your phone number, you consent to receive SMS messages from DSM HVAC Solutions related to your service appointments, reminders, and occasional promotions. Message and data rates may apply. 

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You may, at any time, request to opt out of text or SMS campaigns by replying STOP, CANCEL, or UNSUSCRIBE at any time. You may also contact CustomerContact@DSMhvacSolutions.com . 

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10. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us at:

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DSM HVAC Solutions
Email: CustomerContact@DSMhvacSolutions.com
Phone: (951) 221-0130